Web24 Outage History

Started Oct 13, 2026, 12:28 AM UTC· resolved Oct 13, 2026, 03:59 AM UTC

1. identified Oct 13, 2026, 12:28 AM UTC

   We have identified an issue affecting email services. Customers may experience difficulties sending emails to external mail servers and receiving incoming emails. Some messages may be delayed or rejected. Local email delivery remains operational, but email delivery involving external mail servers may be affected. Our technical team is working to resolve the issue. We will provide further updates as more information becomes available. We apologize for the inconvenience and appreciate your patience.

2. resolved Oct 13, 2026, 03:59 AM UTC

   The email issue has been resolved. Email sending and receiving services are now operating normally. We apologize for the inconvenience and appreciate your patience.

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Started Aug 14, 2026, 01:14 AM UTC· resolved Aug 14, 2026, 02:00 AM UTC

1. investigating Aug 14, 2026, 01:14 AM UTC

   We are currently experiencing an issue affecting our phone support lines, and customers may be unable to reach us. Our engineers are actively investigating the issue and working to restore service as quickly as possible. Need support in the meantime? Our live chat support remains available 24/7, and we encourage customers to contact us through chat for immediate assistance. We sincerely apologize for the inconvenience and will provide updates as soon as more information becomes available.

2. resolved Aug 14, 2026, 02:00 AM UTC

   Our phone support lines have now been restored and are fully operational. Our engineers have completed the necessary work to resolve the issue and are taking steps to help prevent it from happening again. We apologize for the inconvenience and appreciate your patience and understanding. Live Chat Support: Our live chat support remains available 24/7 if you need further assistance.

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Started Aug 03, 2026, 10:31 AM UTC· resolved Sep 14, 2026, 01:52 PM UTC

1. monitoring Aug 03, 2026, 10:31 AM UTC

   Dear Customers, cPanel has released a security update to address CVE-2026-58048, a database privilege escalation vulnerability affecting supported cPanel & WHM versions. We strongly recommend that all customers update their servers to the patched versions available. Please refer to the official advisories below for more details: https://support.cpanel.net/hc/en-us/articles/42285745783703-Security-CVE-2026-58048-Database-Privilege-Escalation Action Required Please log in to your server via SSH as the root user and run the following command: /scripts/upcp This command will download and install the latest available cPanel & WHM updates, including the security fixes released by cPanel. After the update completes, verify your cPanel version: /usr/local/cpanel/cpanel -V Why This Update required This security release addresses a vulnerability that could allow privilege escalation within the database environment. Applying the latest cPanel update is the recommended mitigation from cPanel and helps protect your server from potential exploitation. If you are unable to perform the update or experience any issues during the upgrade process, please contact our support team. We will be happy to assist you.

2. resolved Sep 14, 2026, 01:52 PM UTC

   This incident has been resolved.

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Started Jul 03, 2026, 09:59 AM UTC· resolved Aug 12, 2026, 11:44 AM UTC

1. monitoring Jul 03, 2026, 09:59 AM UTC

   Dear Customer, We are writing to share an important update regarding the evolving landscape of security patching. Microsoft has recently announced that due to advancements in AI-driven security research, the volume and frequency of security updates both on the regular Patch Tuesday schedule and through occasional out-of-band releases are increasing. As the frequency of updates increases, keeping your operating systems and software current is more critical than ever. To ensure your Windows Dedicated Server environment remains secure, we ask that you be prepared to manage and apply security patches to your servers promptly as they are released. Staying current with these updates is essential to protecting your infrastructure against emerging threats. For more details, refer A note on patch Tuesday (https://www.microsoft.com/en-us/msrc/blog/2026/05/a-note-on-patch-tuesday) To help maintain the security and stability of your environment, we recommend the following best practices: Review and apply the latest Windows security updates and patches as soon as practical after their release to address known vulnerabilities and security risks; and Strengthen your security posture by enabling Multi-Factor Authentication (MFA/2FA), using dedicated administrative accounts, limiting privileged access, and implementing other recommended security controls. These measures can significantly reduce the risk of compromise and help maintain the security of your systems. Please note that the Microsoft patch release will require a server reboot for the updates to be fully applied. After installing the patches, kindly ensure that the server is restarted at the earliest opportunity to complete the update process and avoid any pending update-related issues.'’’ Should you have any questions or need further assistance, please feel free to reach out to our Support team.

2. resolved Aug 12, 2026, 11:44 AM UTC

   This incident has been resolved.

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Started Jun 05, 2026, 04:04 AM UTC· resolved Jul 29, 2026, 01:32 PM UTC

1. identified Jun 05, 2026, 04:04 AM UTC

   We are actively tracking an issue where some customers may receive duplicate copies of incoming emails when the messages originate from Gmail or Google Workspace accounts. After a thorough investigation of our mail infrastructure, we have verified that this behavior is not caused by our hosting platform, local mail servers, or internal network delivery. The duplicate messages are generated during the external sending process from the Google network and have been replicated during independent testing. What this means for you: -No action is required: You do not need to alter your email settings or open a support ticket. -Email integrity is secure: No data is being lost, and email delivery remains fully functional aside from the duplicate copies. Our Approach: While a manual server-side modification exists that could suppress these duplicates, implementing it presents a significant risk to overall mail reliability. Forcing this workaround could unintentionally block legitimate mail or increase the risk of valid messages being marked as spam. To protect your email delivery performance, we are letting standard delivery protocols handle the messages naturally. We are continuously monitoring inbound mail traffic and tracking updates regarding Google's sending behavior and third-party integration updates. We appreciate your patience and will provide further updates as soon as more technical details become available.

2. resolved Jul 29, 2026, 01:32 PM UTC

   This incident has been resolved.

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Started May 18, 2026, 04:08 AM UTC· resolved Jul 29, 2026, 01:32 PM UTC

1. identified May 18, 2026, 04:08 AM UTC

   We are aware of the issue affecting the accessibility of our brand website, as well as some impacted services, and our Engineering Team is working around the clock to resolve it. Please know that we are doing everything we can to address this matter, and we will provide timely updates as soon as more information becomes available.

2. monitoring May 18, 2026, 04:48 AM UTC

   The issue affecting the accessibility of our brand website, along with some impacted services, has now been resolved. Our Engineering Team will continue to closely monitor the situation to ensure ongoing stability. We appreciate your patience and understanding while we worked to address this matter. Please be assured that we will continue to provide updates should any new developments arise.

3. identified May 18, 2026, 06:33 AM UTC

   We have identified another issue affecting the accessibility of our brand website, as well as some impacted services, and our Engineering Team is working around the clock to resolve it. Please know that we are doing everything we can to address this matter, and we will provide timely updates as soon as more information becomes available.

4. monitoring May 18, 2026, 11:33 AM UTC

   The issue affecting the accessibility of our brand website, along with some impacted services, has now been resolved. Our Engineering Team will continue to closely monitor the situation to ensure ongoing stability. We appreciate your patience and understanding while we worked to address this matter. Please be assured that we will continue to provide updates should any new developments arise.

5. resolved Jul 29, 2026, 01:32 PM UTC

   This incident has been resolved.

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Started May 08, 2026, 05:44 PM UTC· resolved Jul 29, 2026, 01:33 PM UTC

1. monitoring May 08, 2026, 05:44 PM UTC

   As part of the latest security advisories released by cPanel, customers using VPS and Dedicated Servers are strongly advised to ensure the following components are updated to the latest supported versions: cPanel & WHM EasyApache packages Operating System Kernel cPanel has released additional security patches and recommendations to further strengthen protection against recently disclosed vulnerabilities. Applying these updates at the earliest is recommended to help safeguard your server environment and avoid potential service impact. Please refer to the official advisories below for more details: https://support.cpanel.net/hc/en-us/articles/40311543760407-Security-CVE-2026-29203-cPanel-WHM-WP2-Security-Update-May-08-2026 https://support.cpanel.net/hc/en-us/articles/40229402602519-Security-CVE-2026-23918 https://support.cpanel.net/hc/en-us/articles/40184022594071-CVE-2026-31431-copy-fail-reported-for-linux-kernels For most customers, the patches have already been applied or are being rolled out automatically; however, customers using custom SSH ports or self-managed servers are advised to perform the recommended updates from their end. We recommend performing these updates as soon as possible as a precautionary security measure. Thank you for your continued cooperation and understanding.

2. resolved Jul 29, 2026, 01:33 PM UTC

   This incident has been resolved.

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Started May 08, 2026, 06:59 AM UTC· resolved Jul 29, 2026, 01:33 PM UTC

1. identified May 08, 2026, 06:59 AM UTC

   This incident is related to a recently identified security vulnerability in cPanel & WHM login. cPanel would release a new security patch tonight to fix all the identified vulnerabilities and we have planned to install the same on all our servers as soon as released. For self-managed VPS and Dedicated Servers, we recommend running the force upcp script (cPanel version update script) after 12:30 PM EST. Given the nature of this vulnerability, and our immediate priority is to secure data and prevent any impact, we are blocking certain access (WHM/cPanel/Webmail) temporarily, until further notice. Your email functionality continues to work (IMAP/POP), we request to use email clients to access your emails in the meantime. We will keep this post updated once we install the patch on respective servers. Thank you for your understanding and support.

2. monitoring May 08, 2026, 05:39 PM UTC

   The temporary restrictions on WHM, cPanel, and Webmail access have now been removed, and services should be accessible normally. Our senior system admins continue to install new security patch, and monitor the servers in background. As an additional precaution, SSH and SFTP access (ports 22/2222) remains temporarily restricted while further security validation and patching activities continue. Workaround for VPS & Dedicated customers: Access the server terminal via WHM >> Terminal: These steps are being taken proactively to help safeguard customer environments while additional security updates are reviewed and applied. Thank you for your patience and understanding.

3. resolved Jul 29, 2026, 01:33 PM UTC

   This incident has been resolved.

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Started Oct 20, 2025, 02:48 AM UTC· resolved Oct 20, 2025, 03:32 AM UTC

1. identified Oct 20, 2025, 02:48 AM UTC

   We have noticed an issue with one of our XenServer hosts, which is preventing us from managing the VPSs through the XenCenter client. We will need to reboot the host, which may cause a interruption for a small segment of VPSs hosted on it. We will keep you updated on the progress.

2. resolved Oct 20, 2025, 03:32 AM UTC

   The host has been rebooted and all the VMs are now online

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