Wealthsimple incident

System Issues | Difficultés techniques

Critical Resolved View vendor source →

Wealthsimple experienced a critical incident on October 20, 2025 affecting Account Login and Automations and 1 more component, lasting 3h 11m. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2025, 07:00 AM UTC
Resolved
Oct 20, 2025, 10:12 AM UTC
Duration
3h 11m
Detected by Pingoru
Oct 20, 2025, 07:00 AM UTC

Affected components

Account LoginAutomationsAlternative InvestmentsAuto-fill My ReturnAccount OpeningDepositCryptoFiling SubmissionE-transferGraphs

Update timeline

  1. investigating Oct 20, 2025, 07:47 AM UTC

    We’re currently experiencing a system issue that is impacting app functionality. Our team is investigating. Nous éprouvons présentement des difficultés techniques ayant un impact sur le fonctionnement de l'application.

  2. investigating Oct 20, 2025, 08:14 AM UTC

    We are continuing to investigate this issue.

  3. investigating Oct 20, 2025, 09:00 AM UTC

    We are currently investigating this issue. | Notre équipe examine présentement la situation.

  4. monitoring Oct 20, 2025, 09:36 AM UTC

    A fix has been implemented and we're monitoring the results. | Un correctif a été mis en place et nous en assurons le suivi.

  5. resolved Oct 20, 2025, 10:12 AM UTC

    This has been resolved. | Ce problème a été résolu.