Wealthsimple incident

Live chat service issues | Problèmes du service de clavardage

Critical Resolved View vendor source →

Wealthsimple experienced a critical incident on November 18, 2025 affecting Phone and Chat Support, lasting 1h 4m. The incident has been resolved; the full update timeline is below.

Started
Nov 18, 2025, 02:00 PM UTC
Resolved
Nov 18, 2025, 03:04 PM UTC
Duration
1h 4m
Detected by Pingoru
Nov 18, 2025, 02:00 PM UTC

Affected components

Phone and Chat Support

Update timeline

  1. investigating Nov 18, 2025, 02:00 PM UTC

    We're currently experiencing a system issue that is impacting our live chat service. We're working on a fix and everything will be back to normal shortly. Please call us at 1-855-255-9038 for immediate support. Un problème de système affecte actuellement notre service de clavardage en direct. Nous travaillons à régler le problème. Tout devrait rentrer dans l'ordre sous peu. Pour obtenir de l'aide immédiate, veuillez téléphoner au 1 855 255-9038

  2. investigating Nov 18, 2025, 02:55 PM UTC

    This has been resolved. Ce problème a été résolu.

  3. resolved Nov 18, 2025, 03:04 PM UTC

    This incident has been resolved.