pingoru pingoru We Know Training had 7 outages in the last 2 years totaling 70h 36m of downtime, averaging 0.3 incidents per month.
There were 7 We Know Training outages since April 29, 2025 totaling 70h 36m of downtime. Each is summarised below. Incident details, duration, and resolution information.
Our email provider is experiencing a delay in sending emails. This will affect all kinds of emails, including password reset and invite emails.
All clear.
We are aware of an issue with password reset functionality, and it is currently unavailable. We are actively working to deploy a fix.
We have identified the issue, and we are implementing a fix.
The incident with password reset emails is now resolved.
We are currently investigating an issue affecting RapidLMS where users are unable to log in. Our team is actively working to identify the root cause and restore normal service as quickly as possible. At this time, we do not have an estimated time for resolution. We will provide further updates as more information becomes available. We apologize for the inconvenience and appreciate your patience.
We have identified the root cause of the login issues affecting RapidLMS. Our team is deploying a fix and restoring normal login functionality now. We will continue to provide updates as progress is made. Thank you for your patience while we work to resolve this issue.
A fix has been deployed to address the login issues affecting RapidLMS, and login functionality has been restored. We are actively monitoring the system to ensure stability. Our team will continue to assess whether any additional corrective action is required. We appreciate your patience and apologize for the disruption.
The issue affecting user logins to RapidLMS has been resolved. We have confirmed that login functionality is operating normally and are closing this incident. We apologize for the disruption and appreciate your patience while our team worked to restore service.
We are hitting some deployment snags and working through them. Some errors may be seen during this time.
The deploy has finished and we're monitoring error rates.
Everything is back to normal.
We made a change to our firewall rate limiting in an attempt to better manage larger groups of learners working from the same network. The change had other negative effects and resulted in legitimate users being blocked. We've rolled back the changes, and rate limiting is back to normal.
We are currently investigating an issue causing degraded performance on some services. Some customers may experience slower response times or intermittent errors while using affected services. Our team is actively working to identify the root cause and will provide updates as soon as more information becomes available. Thank you for your patience and understanding.
We have implemented a mitigating fix for the degraded performance affecting some RapidLMS customers. We are closely monitoring to ensure continued stability. We will provide another update once the issue is fully confirmed as resolved. Thank you for your patience.
We've increased resources in a few places, and things should be running more smoothly now. We are always monitoring our infrastructure and will continue to make updates as we find areas for improvement.
Our Twilio account was suspended, and SMS notifications were unavailable for approximately 30 hours from 6:00PM Tuesday (ADT) until midnight on the following Wednesday (ADT).