We Know Training experienced a major incident on March 1, 2026 affecting RapidLMS Main Application, lasting 2h 49m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 01, 2026, 04:47 AM UTC
We are currently investigating an issue affecting RapidLMS where users are unable to log in. Our team is actively working to identify the root cause and restore normal service as quickly as possible. At this time, we do not have an estimated time for resolution. We will provide further updates as more information becomes available. We apologize for the inconvenience and appreciate your patience.
- identified Mar 01, 2026, 05:08 AM UTC
We have identified the root cause of the login issues affecting RapidLMS. Our team is deploying a fix and restoring normal login functionality now. We will continue to provide updates as progress is made. Thank you for your patience while we work to resolve this issue.
- monitoring Mar 01, 2026, 05:11 AM UTC
A fix has been deployed to address the login issues affecting RapidLMS, and login functionality has been restored. We are actively monitoring the system to ensure stability. Our team will continue to assess whether any additional corrective action is required. We appreciate your patience and apologize for the disruption.
- resolved Mar 01, 2026, 06:36 AM UTC
The issue affecting user logins to RapidLMS has been resolved. We have confirmed that login functionality is operating normally and are closing this incident. We apologize for the disruption and appreciate your patience while our team worked to restore service.