We Know Training experienced a minor incident on September 5, 2025 affecting RapidLMS Main Application and Nito Exam Engine, lasting 1d 6h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 05, 2025, 04:41 PM UTC
We are currently investigating an issue causing degraded performance on some services. Some customers may experience slower response times or intermittent errors while using affected services. Our team is actively working to identify the root cause and will provide updates as soon as more information becomes available. Thank you for your patience and understanding.
- monitoring Sep 06, 2025, 04:55 AM UTC
We have implemented a mitigating fix for the degraded performance affecting some RapidLMS customers. We are closely monitoring to ensure continued stability. We will provide another update once the issue is fully confirmed as resolved. Thank you for your patience.
- resolved Sep 06, 2025, 11:04 PM UTC
We've increased resources in a few places, and things should be running more smoothly now. We are always monitoring our infrastructure and will continue to make updates as we find areas for improvement.