WAVELY incident

Backhaul to telenor is down

Major Resolved View vendor source →

WAVELY experienced a major incident on September 28, 2021 affecting Mobile Core and Wavely APIs and 1 more component, lasting 3h 3m. The incident has been resolved; the full update timeline is below.

Started
Sep 28, 2021, 10:24 PM UTC
Resolved
Sep 29, 2021, 01:27 AM UTC
Duration
3h 3m
Detected by Pingoru
Sep 28, 2021, 10:24 PM UTC

Affected components

Mobile CoreWavely APIsWavely PortalWebhooksNetworkService Provider

Update timeline

  1. investigating Sep 28, 2021, 10:24 PM UTC

    We are currently investigating an issue with our connection to Telenor. The connection is not responding. This affects all incoming SMS and SMPP

  2. investigating Sep 28, 2021, 10:24 PM UTC

    We are continuing to investigate this issue.

  3. investigating Sep 28, 2021, 10:38 PM UTC

    We are continuing to investigate the issue - Telenor is experiencing major outage on various systems https://www.telenor.dk/kundeservice/drift-og-dakning/driftstatus/tjek-driftstatus/

  4. identified Sep 29, 2021, 01:14 AM UTC

    Awaiting fix from Telenor.

  5. identified Sep 29, 2021, 01:24 AM UTC

    Everything is back to normal.

  6. identified Sep 29, 2021, 01:26 AM UTC

    We are continuing to work on a fix for this issue.

  7. resolved Sep 29, 2021, 01:27 AM UTC

    The incident has now been resolved, and all services are running normally.