Resolved after 1 day 3 hours, affecting mentor.waterford.org and Reporting and Dashboards and 1 more, on October 20, 2025.
We are continuing to work on a fix for this issue data may remain out of date for an additional 12-24 hours.
Affected components
Update timeline
- investigating Oct 20, 2025, 04:01 PM UTC
We are currently experiencing a delay in the processing of student data due to recent events in Amazon Web Services (AWS). As a result, some dashboards and reports may temporarily display outdated information. Our team is monitoring the situation and will provide updates as data processing returns to normal.
- identified Oct 20, 2025, 06:36 PM UTC
The issue has been identified and a fix is being implemented.
- identified Oct 20, 2025, 07:18 PM UTC
We are continuing to work on a fix for this issue data may remain out of date for an additional 12-24 hours.
- resolved Oct 21, 2025, 07:53 PM UTC
This incident has been resolved.
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