Waterford incident

WEL Manager and Student Portal outage.

Resolved after 19 hours 52 minutes, on April 18, 2018.

resolved Apr 18, 2018, 05:07 PM UTC

A database update completed late combined with some issues with Amazon's load balancers during a production update caused some services to fail. This has been resolved by redeploying the production and database updates. We apologize for any inconvenience this may have caused. The issue occurred between 11:00pm MDT through 7:00am MDT.

Started: Apr 18, 2018, 05:07 PM UTC
Resolved: Apr 19, 2018, 01:00 PM UTC
Duration: 19h 52m
Detected by Pingoru: Apr 18, 2018, 05:07 PM UTC

Update timeline

resolved Apr 18, 2018, 05:07 PM UTC

A database update completed late combined with some issues with Amazon's load balancers during a production update caused some services to fail. This has been resolved by redeploying the production and database updates. We apologize for any inconvenience this may have caused. The issue occurred between 11:00pm MDT through 7:00am MDT.

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