Waterford incident
Elevated errors when attempting to sign-in to Waterford Mentor desktop and mobile applications
Resolved after 6 hours 38 minutes, affecting mentor.waterford.org and Waterford Mobile Mentor, on November 25, 2020.
Partner has confirmed resolution of this issue Waterford Mentor products are now operational.
Affected components
Update timeline
- investigating Nov 25, 2020, 04:42 PM UTC
Currently one of our partners utilized to deliver Waterford Mentor is experiencing elevated error rates affecting users ability to sign-in to the product.
- investigating Nov 25, 2020, 04:42 PM UTC
Partner has been notified and is investigating underlying cause, currently awaiting response.
- monitoring Nov 25, 2020, 10:16 PM UTC
Services are functioning again but may still be in a degraded state, continuing to monitor issue until our partner communicates full resolution
- monitoring Nov 25, 2020, 10:16 PM UTC
We are continuing to monitor for any further issues.
- resolved Nov 25, 2020, 11:20 PM UTC
Partner has confirmed resolution of this issue Waterford Mentor products are now operational.
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