Waterford incident
Degraded Performance and Errors when accessing Dashboard or Staff and Students Tab
Resolved after 2 hours 3 minutes, affecting teacher.waterford.org, on November 7, 2022.
Remediation is still in process, taking longer than initially estimated.
Affected components
Update timeline
- investigating Nov 07, 2022, 03:54 PM UTC
Currently, in teacher.waterford.org, users may experience issues loading the dashboard tab, staff and students tab, courses and goals, or reports tab when searching at the student level.
- identified Nov 07, 2022, 04:31 PM UTC
The source of the issue has been identified, remediation steps are currently in progress estimated time to completion is approx 60 mins.
- identified Nov 07, 2022, 05:35 PM UTC
Remediation is still in process, taking longer than initially estimated.
- resolved Nov 07, 2022, 05:57 PM UTC
The issue has been resolved, and mitigation steps have been completed.
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