Waterford incident
Elevated timeout and error rate effecting student session launch in student applications and manager tile launch in teacher application
Major Vendor's status page →
Resolved after 48 minutes, affecting studentportal.waterford.org, on April 15, 2023.
The root cause has been addressed, and affected functionality has been restored.
Affected components
studentportal.waterford.org
Update timeline
- investigating Apr 15, 2023, 10:41 AM UTC
We see an increase in timeouts and 500 errors when launching student sessions from my.waterford.org and launching the manager tile from teacher.waterford.org. The issue is under investigation.
- identified Apr 15, 2023, 10:56 AM UTC
The root cause has been identified. We are working to restore services.
- monitoring Apr 15, 2023, 11:18 AM UTC
The root cause has been addressed, and affected functionality has been restored.
- resolved Apr 15, 2023, 11:30 AM UTC
This issue has been resolved
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