Resolved after 3 hours 17 minutes, affecting my.waterford.org and studentportal.waterford.org, on September 12, 2023.
The issue has been resolved however, it impacted our data replication processes reports, dashboards and upstart assignments may be delayed as jobs resume normal operation.
Affected components
Update timeline
- investigating Sep 12, 2023, 03:08 PM UTC
We have identified longer than usual wait times when launching and playing activities and are actively investigating the issue.
- investigating Sep 12, 2023, 04:34 PM UTC
We have identified the root cause and are working on a mitigation strategy.
- identified Sep 12, 2023, 04:34 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Sep 12, 2023, 05:34 PM UTC
Additional mitigation steps have been taken, and wait times are back to normal levels.
- resolved Sep 12, 2023, 06:26 PM UTC
The issue has been resolved however, it impacted our data replication processes reports, dashboards and upstart assignments may be delayed as jobs resume normal operation.
Your product runs on more than Waterford
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services