Waterford incident
Users unable to complete enrollment due to zipcode lookup failure
Minor Vendor's status page →
Resolved after 4 hours 55 minutes, affecting upstart.waterford.org, on August 21, 2024.
A fix has been implemented and the enrollment form is now functioning correctly.
Affected components
upstart.waterford.org
Update timeline
- investigating Aug 21, 2024, 12:57 PM UTC
During the upstart enrollment process, users may be unable to complete the enrollment form due to the zipcode field lookup and validation timing out. We have contacted our geocoding partner responsible for this service and are awaiting a resolution.
- identified Aug 21, 2024, 01:45 PM UTC
A fix has been identified, and a resolution is in progress.
- monitoring Aug 21, 2024, 01:47 PM UTC
A fix has been implemented and the enrollment form is now functioning correctly.
- resolved Aug 21, 2024, 05:53 PM UTC
This incident has been resolved.
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