Resolved after 1 hour 43 minutes, affecting AP-Southeast-1 (Singapore), on October 10, 2026.
On October 10, 2026, between 01:10 and 02:30 UTC, customers may have experienced degraded performance and elevated error rates in the Singapore region due to a power unit failure at the data center. The failure disrupted connectivity to the underlying infrastructure, reducing traffic levels and interrupting API operations. The data center team replaced the failed unit and restored power at approximately 02:23 UTC. Our team then worked with the data center provider to bring the affected equipment back online at 02:30 UTC, after which services recovered and traffic returned to normal levels. We monitored the recovery to confirm that operations had returned to normal. For any questions, please reach out to [[email protected]](mailto:[email protected]).
Affected components
Update timeline
- investigating Oct 10, 2026, 02:27 AM UTC
We are currently investigating an issue impacting the AP-SOUTHEAST-1 (Singapore) region. Due to a power event at the site, services in the region are impacted and customers may experience errors or failed requests.
- monitoring Oct 10, 2026, 02:55 AM UTC
Our team has identified the issue and fixed it. At the moment everything is back to normal and we will continue to monitor before we mark this event as resolved.
- resolved Oct 10, 2026, 04:11 AM UTC
Incident resolved
- postmortem Oct 13, 2026, 02:10 PM UTC
On October 10, 2026, between 01:10 and 02:30 UTC, customers may have experienced degraded performance and elevated error rates in the Singapore region due to a power unit failure at the data center. The failure disrupted connectivity to the underlying infrastructure, reducing traffic levels and interrupting API operations. The data center team replaced the failed unit and restored power at approximately 02:23 UTC. Our team then worked with the data center provider to bring the affected equipment back online at 02:30 UTC, after which services recovered and traffic returned to normal levels. We monitored the recovery to confirm that operations had returned to normal. For any questions, please reach out to [[email protected]](mailto:[email protected]).
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