Resolved after 6 hours 29 minutes, affecting Tesia FTP and Tesia Partner Portal Website, on August 8, 2019.
The carrier has resolved the issue and all services have been restored. Although the root cause was a carrier outage, we will be making some adjustments to prevent this in the future.
Affected components
Update timeline
- identified Aug 08, 2019, 07:27 PM UTC
We are currently experiencing a service disruption. Our heroes team is working to identify the root cause and implement a solution. We will send an additional update in 20 minutes.
- identified Aug 08, 2019, 07:28 PM UTC
Patient Pay Center and ELS are also impacted.
- identified Aug 08, 2019, 07:51 PM UTC
We have identified the root cause as a carrier outage. They are working to resolve the issue as soon as possible. We will provide another update within the hour.
- identified Aug 08, 2019, 08:54 PM UTC
The carrier is still working to resolve the issue. We will provide another update when the issue is resolved.
- resolved Aug 09, 2019, 01:56 AM UTC
The carrier has resolved the issue and all services have been restored. Although the root cause was a carrier outage, we will be making some adjustments to prevent this in the future.
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