Resolved after 6 hours 53 minutes, affecting Tesia Partner Portal Website, on August 12, 2019.
The issue has been resolved. We apologize for the inconvenience and will take measures to prevent this situation from occurring in the future.
Affected components
Update timeline
- identified Aug 12, 2019, 06:49 PM UTC
We are aware that attachments in the Tesia Partner Portal are not loading. We are actively working to resolve this as quickly as possible.
- identified Aug 12, 2019, 07:09 PM UTC
We are still working to resolve this issue. Another update will be made available within the next 20 minutes.
- identified Aug 12, 2019, 07:32 PM UTC
We are still working to resolve this issue. Another update will be made available within the next 20 minutes. This outage also impacts attachments in rPractice.
- identified Aug 12, 2019, 07:55 PM UTC
We are still working to resolve this issue. Another update will be made available within the next hour.
- identified Aug 12, 2019, 08:56 PM UTC
We are still working to resolve this issue. Another update will be made available within the next hour.
- identified Aug 12, 2019, 11:34 PM UTC
We are still working to resolve this issue. We are committed to having the issue resolved prior to business hours tomorrow. Another update will be made available within the next two hours.
- resolved Aug 13, 2019, 01:43 AM UTC
The issue has been resolved. We apologize for the inconvenience and will take measures to prevent this situation from occurring in the future.
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