Vyne Dental incident

rPractice users may not be able to view some attachments

Resolved after 2 days 9 hours, on October 23, 2019.

resolved Oct 25, 2019, 11:38 PM UTC

A majority of attachments should now be available. Please let us know at [email protected] if you find any examples of an attachment missing.

Started
Oct 23, 2019, 02:37 PM UTC
Resolved
Oct 25, 2019, 11:38 PM UTC
Duration
2d 9h
Detected by Pingoru
Oct 23, 2019, 02:37 PM UTC

Update timeline

  1. identified Oct 23, 2019, 02:37 PM UTC

    Customers may not be able to view some attachments for a few days. This will not interrupt your claims processing, or previously sent claims. We appreciate your patience.

  2. resolved Oct 25, 2019, 11:38 PM UTC

    A majority of attachments should now be available. Please let us know at [email protected] if you find any examples of an attachment missing.

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