Resolved after 3 days 11 hours, affecting Tesia Partner Portal Website, on October 22, 2019.
A majority of attachments should now be available. Please let us know at [email protected] if you find any examples of an attachment missing.
Affected components
Update timeline
- investigating Oct 22, 2019, 12:07 PM UTC
We are currently investigating reports that users are unable to login to TPP. We will provide an update within the hour.
- monitoring Oct 22, 2019, 12:21 PM UTC
User should now be able to login. We are still monitoring the situation but everything appears to be operational at this time.
- identified Oct 22, 2019, 05:35 PM UTC
We've identified an issue where you'll occasionally see a red X when attempting to retrieve attachments in TPP. We'll provide an update when available.
- monitoring Oct 23, 2019, 12:30 AM UTC
We believe we've fixed the identified issues with TPP and will continue to monitor until noted otherwise.
- identified Oct 23, 2019, 02:31 PM UTC
Customers using Tesia Partner Portal and rPractice may not be able to view some attachments for a few days. This will not interrupt your claims processing, or previously sent claims. We appreciate your patience.
- resolved Oct 25, 2019, 11:39 PM UTC
A majority of attachments should now be available. Please let us know at [email protected] if you find any examples of an attachment missing.
Your product runs on more than Vyne Dental
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services