Remote Lite Issue

Update timeline

1. investigating Oct 21, 2019, 04:02 PM UTC

   Our heroes are currently investigating an issue causing Remote Lite to be unavailable for some users. We do not believe claim processing has been impacted for claims already sent. We'll provide an update within the next 20 minutes.

2. monitoring Oct 21, 2019, 04:27 PM UTC

   Remote Lite is now operational. We are continuing to monitor the situation and will keep an eye on it. We apologize for the inconvenience.

3. monitoring Oct 21, 2019, 04:34 PM UTC

   We are continuing to see Remote Lite's status flip between up and down. We are still troubleshooting and will provide another update in the next 20 minutes.

4. monitoring Oct 21, 2019, 04:58 PM UTC

   We are still troubleshooting and will provide another update in the next 30 minutes.

5. monitoring Oct 21, 2019, 05:28 PM UTC

   We are continuing to troubleshoot and will provide another update in the next hour. We apologize for the inconvenience and will take the necessary measures to ensure this doesn't happen again.

6. monitoring Oct 21, 2019, 06:38 PM UTC

   Remote Lite has been accessible for the past 20 minutes and we believe we've pinpointed the issue and resolved it. We will continue to monitor.

7. monitoring Oct 21, 2019, 07:15 PM UTC

   Unfortunately, we have continued to see Remote Lite services bounce up and down. We are continuing to investigate and will provide another update within the hour.

8. investigating Oct 21, 2019, 08:53 PM UTC

   We are continuing to investigate the issue and will send an update when the issue is resolved.

9. monitoring Oct 21, 2019, 10:31 PM UTC

   We believe we've found the root cause and have resolved it. We show that Remote Lite has been up for an hour, however we are going to continue to monitor for the next couple hours before we consider this issue totally resolved. We sincerely apologize for the inconvenience today and appreciate your patience.

10. monitoring Oct 22, 2019, 12:46 PM UTC

    We have discovered that RemoteLite services have degraded once again. We are working on that issue and will update as soon as we have identified a root cause.

11. investigating Oct 22, 2019, 04:53 PM UTC

    Remote Lite service is still intermittent. You may experience: (1) Error Message: Failed to register the application with our servers, would you like to retry, or (2) inability to attach attachments to claims. We are diligently working to fully restore service and we encourage you to try again in a few hours.

12. monitoring Oct 22, 2019, 10:53 PM UTC

    We believe we've identified and resolved the issue. Remote Lite has been accessible since approximately 3:38pm ET. We have been monitoring and will continue to do so.

13. resolved Oct 26, 2019, 10:48 PM UTC

    Remote Lite services have been confirmed healthy for over 24 hours. If you are still experiencing issues, please e-mail us at [email protected].