Resolved after 10 hours 11 minutes, affecting Tesia Partner Portal Website, on April 15, 2020.
All fixes have been implemented and we are continuing to monitor.
Affected components
Tesia Partner Portal Website
Update timeline
- identified Apr 15, 2020, 12:41 PM UTC
Our dental heroes have identified an issue impacting Tesia Partner Portal and are currently investigating the cause. We will provide updates as they become available.
- identified Apr 15, 2020, 01:47 PM UTC
A fix is currently being implemented. You will be able to authenticate to TPP, however claim search is not fully functional. We currently estimate this should be resolved around 12pm ET.
- monitoring Apr 15, 2020, 05:58 PM UTC
All fixes have been implemented and we are continuing to monitor.
- resolved Apr 15, 2020, 10:53 PM UTC
This incident has been resolved.
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