Voyado incident

[Engage] - Inacurate Data In Revenue Overview Dashboard

Minor Resolved View vendor source →

Voyado experienced a minor incident on October 9, 2025 affecting Web Application and Other, lasting 34m. The incident has been resolved; the full update timeline is below.

Started
Oct 09, 2025, 09:35 AM UTC
Resolved
Oct 09, 2025, 10:10 AM UTC
Duration
34m
Detected by Pingoru
Oct 09, 2025, 09:35 AM UTC

Affected components

Web ApplicationOther

Update timeline

  1. investigating Oct 09, 2025, 09:35 AM UTC

    We are currently experiencing a data feed disturbance affecting the Revenue Overview Dashboard. Displayed data may be inaccurate.

  2. identified Oct 09, 2025, 09:39 AM UTC

    We believe we have identified the cause of the issue affecting the Revenue Overview Dashboard and are now working on a solution.

  3. identified Oct 09, 2025, 09:51 AM UTC

    We are continuing to work on a fix for this issue.

  4. resolved Oct 09, 2025, 10:10 AM UTC

    This incident has been resolved.

  5. postmortem Oct 13, 2025, 09:37 AM UTC

    ## Summary A background system component failed to start due to outdated software. This caused some data to stop updating for a short period. ## Customer Impact For a limited time, some customers saw outdated or missing data in the Revenue Overview Dashboard. ## Root Cause and Mitigation The issue was caused by an outdated software dependency. The system was updated to the latest version, and we’ve added improved monitoring to detect similar issues earlier in the future.