Voyado incident

Engage - SMS not being sent due to issues with our SMS provider

Minor Resolved View vendor source →

Voyado experienced a minor incident on February 28, 2025 affecting Messaging, lasting 25m. The incident has been resolved; the full update timeline is below.

Started
Feb 28, 2025, 10:23 AM UTC
Resolved
Feb 28, 2025, 10:48 AM UTC
Duration
25m
Detected by Pingoru
Feb 28, 2025, 10:23 AM UTC

Affected components

Messaging

Update timeline

  1. investigating Feb 28, 2025, 10:23 AM UTC

    We have noticed issues with sending SMS via one of our SMS providers, hence SMS are not being sent as of now. This is being investigated and escalated accordingly. No SMS messages are lost but queued up for now.

  2. investigating Feb 28, 2025, 10:42 AM UTC

    We have moved our queue over to our other SMS provider temporarily and SMS are being sent. We have some SMS that needs to be re-queued (by us), but all new SMS should be processing okay for now.

  3. resolved Feb 28, 2025, 10:48 AM UTC

    No backlog left, all SMS has been sent and system is back to fully operational.