Resolved after 2 hours 47 minutes, affecting API, on August 20, 2025.
**Summary** On August 20th, we experienced an issue affecting connectivity and performance in our API Gateway. The incident was identified and resolved within a short time frame. **Customer impact** During the incident, some customers experienced degraded performance and intermittent connectivity issues when accessing the API Gateway. Other platform functionality remained unaffected. **Root cause** The issue was caused by an SSL certificate deployment that introduced unexpected connectivity and performance problems. **Mitigation** Once identified, the deployment was quickly reverted, which immediately stabilized the platform. A permanent fix has since been implemented, and no further performance degradation has been observed. **Next steps** We have updated our deployment routines and processes to ensure similar issues are avoided in the future.
Affected components
Update timeline
- investigating Aug 20, 2025, 12:29 PM UTC
We are currently investigating a potential disruption. At this stage, information is limited, further updates will be shared as soon as possible.
- monitoring Aug 20, 2025, 12:57 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Aug 20, 2025, 01:21 PM UTC
We are continuing to monitor for any further issues. Current performance remains stable and has been looking good since the implemented fix.
- resolved Aug 20, 2025, 03:17 PM UTC
This incident has been resolved.
- postmortem Aug 26, 2025, 07:19 AM UTC
**Summary** On August 20th, we experienced an issue affecting connectivity and performance in our API Gateway. The incident was identified and resolved within a short time frame. **Customer impact** During the incident, some customers experienced degraded performance and intermittent connectivity issues when accessing the API Gateway. Other platform functionality remained unaffected. **Root cause** The issue was caused by an SSL certificate deployment that introduced unexpected connectivity and performance problems. **Mitigation** Once identified, the deployment was quickly reverted, which immediately stabilized the platform. A permanent fix has since been implemented, and no further performance degradation has been observed. **Next steps** We have updated our deployment routines and processes to ensure similar issues are avoided in the future.
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