Voyado incident

[Elevate] Relevance order degradation for a subset of customers

Resolved after 2 hours 15 minutes, on September 14, 2025.

resolved Sep 15, 2025, 02:37 PM UTC

We experienced an issue affecting a small subset of clusters where product results were not ordered with the expected relevance. The incident occurred between approximately 11:30 UTC and 13:45 UTC. The issue has been resolved, and relevance order is now restored for all affected clusters. No further impact is expected.

Started
Sep 14, 2025, 11:30 AM UTC
Resolved
Sep 14, 2025, 01:45 PM UTC
Duration
2h 15m
Detected by Pingoru
Sep 14, 2025, 11:30 AM UTC

Update timeline

  1. resolved Sep 15, 2025, 02:37 PM UTC

    We experienced an issue affecting a small subset of clusters where product results were not ordered with the expected relevance. The incident occurred between approximately 11:30 UTC and 13:45 UTC. The issue has been resolved, and relevance order is now restored for all affected clusters. No further impact is expected.

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