Vorco NZ incident

Unplanned Event - No audio on calls

Major Resolved View vendor source →

Vorco NZ experienced a major incident on April 12, 2018, lasting 1h 17m. The incident has been resolved; the full update timeline is below.

Started
Apr 12, 2018, 08:00 PM UTC
Resolved
Apr 12, 2018, 09:17 PM UTC
Duration
1h 17m
Detected by Pingoru
Apr 12, 2018, 08:00 PM UTC

Update timeline

  1. investigating Apr 12, 2018, 08:56 PM UTC

    Start Time: 0800 Service(s) Affected: SkyPhone Premium Customer Impact: Calls connect but audio is missing. We apologise for any inconvenience this may cause.

  2. identified Apr 12, 2018, 09:12 PM UTC

    We've identified an upstream issue and engineers are actively working to resolve this.

  3. resolved Apr 12, 2018, 09:24 PM UTC

    SBC issue has been resolved.