Vorco NZ incident

Unplanned Event - SkyPhone Premium incoming calls from a hunt group or call queue have no audio

Major Resolved View vendor source →

Vorco NZ experienced a major incident on June 27, 2018 affecting SkyPhone Premium, lasting 5h 29m. The incident has been resolved; the full update timeline is below.

Started
Jun 27, 2018, 11:59 PM UTC
Resolved
Jun 28, 2018, 05:28 AM UTC
Duration
5h 29m
Detected by Pingoru
Jun 27, 2018, 11:59 PM UTC

Affected components

SkyPhone Premium

Update timeline

  1. identified Jun 27, 2018, 11:59 PM UTC

    Start Time: 1100 Service(s) Affected: SkyPhone Premium Customer Impact: Customers who have a combination of call recording enabled AND calls coming in via a hunt group OR call queue, may have no audio when the call is answered. This is due to a fault with the call recording component of the service. The fault is being worked on as a high priority. As a workaround to this issue until it is resolved, customers can use one of these options: * When answering an inbound hunt/queue call, place the call on hold then take it off hold and the audio will be restored. OR * Disable call recording Other calls are NOT affected. We apologise for any inconvenience this may cause.

  2. resolved Jun 28, 2018, 05:28 AM UTC

    This incident has been resolved.