Vorco NZ incident

Inbound calls from Spark mobiles and landlines to SkyPhone Standard are intermittently failing

Minor Resolved View vendor source →

Vorco NZ experienced a minor incident on July 24, 2018 affecting SkyPhone Standard, lasting 6h 43m. The incident has been resolved; the full update timeline is below.

Started
Jul 24, 2018, 09:30 PM UTC
Resolved
Jul 25, 2018, 04:14 AM UTC
Duration
6h 43m
Detected by Pingoru
Jul 24, 2018, 09:30 PM UTC

Affected components

SkyPhone Standard

Update timeline

  1. investigating Jul 25, 2018, 02:18 AM UTC

    Some calls from Spark mobiles and landlines are failing to connect to SkyPhone Standard. Spark users may hear the message "Your call is unable to proceed at this time, please try again later." If the Spark user then calls again, they may get through. This is under active investigation with Spark, we presently do not have an ETA for resolution.

  2. resolved Jul 25, 2018, 04:14 AM UTC

    Service has returned to normal. This was not a Vorco fault, a call routing issue occurred which Spark have resolved.