Vorco NZ experienced a major incident on August 12, 2018 affecting SkyPhone Standard, lasting 1h 57m. The incident has been resolved; the full update timeline is below.
Affected components
SkyPhone Standard
Update timeline
- investigating Aug 12, 2018, 09:04 PM UTC
The SkyPhone platform is experiencing intermittent inbound calling faults resulting in calls not connecting or experiencing one-way audio. This is under urgent investigation.
- identified Aug 12, 2018, 09:05 PM UTC
An upstream carrier has identified the fault and is working to resolve the fault on their system.
- resolved Aug 12, 2018, 10:28 PM UTC
The inbound calling fault has been resolved.