Vorco NZ incident

Unplanned Event - SkyPhone Standard

Critical Resolved View vendor source →

Vorco NZ experienced a critical incident on December 31, 2019 affecting SkyPhone Standard, lasting 1h 30m. The incident has been resolved; the full update timeline is below.

Started
Dec 31, 2019, 02:20 AM UTC
Resolved
Dec 31, 2019, 03:50 AM UTC
Duration
1h 30m
Detected by Pingoru
Dec 31, 2019, 02:20 AM UTC

Affected components

SkyPhone Standard

Update timeline

  1. identified Dec 31, 2019, 02:37 AM UTC

    Start Time: 1520 Service(s) Affected: SkyPhone Standard Customer Impact: Issues with making and receiving calls on SkyPhone Standard We apologise for any inconvenience this may cause.

  2. identified Dec 31, 2019, 03:17 AM UTC

    This incident relates to an upstream carrier fault and we have been advised an engineer has been dispatched to repair. No ETR at this time but this is being treated with the highest priority.

  3. resolved Dec 31, 2019, 03:50 AM UTC

    The upstream fault has been resolved and service should now be working. If your phones have not come back online, please wait a few minutes and they should re-register automatically.