Vorco NZ incident

Inbound Calls from Spark and Vodafone to SIP intermittent

Minor Resolved View vendor source →

Vorco NZ experienced a minor incident on December 10, 2020 affecting SIP Trunking, lasting 2h 44m. The incident has been resolved; the full update timeline is below.

Started
Dec 10, 2020, 10:15 PM UTC
Resolved
Dec 11, 2020, 01:00 AM UTC
Duration
2h 44m
Detected by Pingoru
Dec 10, 2020, 10:15 PM UTC

Affected components

SIP Trunking

Update timeline

  1. investigating Dec 10, 2020, 10:24 PM UTC

    A fault has been identified resulting in inbound calls from Spark and Vodafone intermittently failing to connect. This fault is being investigated with high priority.

  2. identified Dec 10, 2020, 10:44 PM UTC

    The fault has been pinpointed to an upstream carrier, they are aware of the fault and are investigating. No ETA available at present.

  3. identified Dec 10, 2020, 11:41 PM UTC

    The upstream carrier has advised they are still working on the issue. No ETA available at present but it is being treated as high priority.

  4. monitoring Dec 11, 2020, 12:53 AM UTC

    The upstream carrier has fixed the issue and all tests have been successful for inbound calls.

  5. resolved Dec 11, 2020, 01:00 AM UTC

    We believe this issue has now been resolved.