Vorco NZ experienced a major incident on May 26, 2021 affecting Internet & WAN Access, lasting 7m. The incident has been resolved; the full update timeline is below.
Affected components
Internet & WAN Access
Update timeline
- identified May 26, 2021, 10:36 AM UTC
Start Time: 2230 Service(s) Affected: Vector Fibre Customer Impact: Loss of service for customers on on Vector Fibre services. Vector have advised us of an emergency reload required to correct a fault condition and that service is expected to be restored within 30 minutes. We apologise for any inconvenience this may cause.
- resolved May 26, 2021, 10:38 AM UTC
The emergency reload has been completed.