Vorco NZ incident

Slow customer portal and SkyPhone provisioning

Minor Resolved View vendor source →

Vorco NZ experienced a minor incident on November 17, 2021 affecting SkyPhone Standard, lasting 4d 4h. The incident has been resolved; the full update timeline is below.

Started
Nov 17, 2021, 10:30 PM UTC
Resolved
Nov 22, 2021, 03:30 AM UTC
Duration
4d 4h
Detected by Pingoru
Nov 17, 2021, 10:30 PM UTC

Affected components

SkyPhone Standard

Update timeline

  1. monitoring Nov 18, 2021, 11:08 PM UTC

    An ongoing DDoS attack is impacting access to our customer portal, voice API's and SkyPhone provisioning (including making changes to handsets/users). The attack is being actively mitigated but changes will continue to be slow or need multiple attempts until the attack ceases.

  2. resolved Nov 25, 2021, 07:28 AM UTC

    The DDoS has subsided so we are closing this.