Vorco NZ incident
Inbound calling to Microsoft Teams intermittent
Vorco NZ experienced a major incident on July 21, 2022 affecting Calling for Teams, lasting 6h 25m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 21, 2022, 02:29 AM UTC
Inbound calls to Microsoft Teams are not always connecting presently. We are investigating the cause.
- investigating Jul 21, 2022, 02:31 AM UTC
We are continuing to investigate this issue.
- identified Jul 21, 2022, 02:57 AM UTC
This is not a Vorco fault. Microsoft Teams is rejecting most inbound calls. We do see a small number of calls succeeding but large numbers being rejected. Microsoft support have advised us this is related to the global Teams outage earlier today and we will continue to follow up regularly for updates and update this incident as new information comes to hand.
- identified Jul 21, 2022, 03:43 AM UTC
We're seeing calls succeeding now, although they may appear to ring for up to a minute as the Microsoft Teams service is still responding slowly and not accepting calls immediately. Microsoft 365 administrators can follow updates from Microsoft directly here: https://admin.microsoft.com/Adminportal/Home#/servicehealth/:/alerts/TM402718
- monitoring Jul 21, 2022, 03:51 AM UTC
We're now seeing calls connect quickly again. We've moved this incident to monitoring and will keep it open until Microsoft close out their incident.
- resolved Jul 21, 2022, 07:46 AM UTC
Microsoft have advised Teams is now operational.