Vorco NZ experienced a major incident on January 10, 2023 affecting Internet & WAN Access, lasting 1h 35m. The incident has been resolved; the full update timeline is below.
Affected components
Internet & WAN Access
Update timeline
- investigating Jan 11, 2023, 12:13 AM UTC
Start Time: 1240 Service(s) Affected: Internet Connectivity Customer Impact: Customers outside of Auckland on non-Chorus fibre services appear to be flapping. We're looking into this with the highest priority and will provide a further update soon. We apologise for any inconvenience this may cause.
- identified Jan 11, 2023, 12:25 AM UTC
We've confirmed there is a backhaul vendor fault and are awaiting further details on the nature of the fault/estimated time to repair.
- resolved Jan 11, 2023, 01:48 AM UTC
Backhaul vendor has advised that remedial actions to restore stability have been undertaken and our monitoring is reflecting the same.