Vorco NZ incident

Unplanned Event - Inbound calling failures

Minor Resolved View vendor source →

Vorco NZ experienced a minor incident on May 7, 2018, lasting 42m. The incident has been resolved; the full update timeline is below.

Started
May 07, 2018, 11:55 PM UTC
Resolved
May 08, 2018, 12:38 AM UTC
Duration
42m
Detected by Pingoru
May 07, 2018, 11:55 PM UTC

Update timeline

  1. investigating May 07, 2018, 11:55 PM UTC

    Start Time: 1145 Service(s) Affected: SIP trunking/SkyPhone Premium Customer Impact: Outbound calls delayed and inbound calls failing. We're investigating this with urgency. We apologise for any inconvenience this may cause.

  2. resolved May 08, 2018, 12:56 AM UTC

    Inbound and Outbound calling is fully operational again. The root cause is still under investigation with the vendor.