Vorco NZ experienced a major incident on August 2, 2018 affecting SIP Trunking, lasting 53m. The incident has been resolved; the full update timeline is below.
Affected components
SIP Trunking
Update timeline
- investigating Aug 02, 2018, 09:22 PM UTC
Start Time: 0900 Service(s) Affected: SIP trunking customers Customer Impact: Inbound calls towards customers may be failing. We're investigating. We apologise for any inconvenience this may cause.
- identified Aug 02, 2018, 09:36 PM UTC
Our vendor has found a fault causing the inbound call failures and is working on a fix now.
- resolved Aug 02, 2018, 10:16 PM UTC
This incident has been resolved.