Vorco NZ incident

Unplanned Outage: SIP Trunks and regional internet services

Major Resolved View vendor source →

Vorco NZ experienced a major incident on August 28, 2018 affecting Internet & WAN Access and SkyPhone Premium and 1 more component, lasting 2h 9m. The incident has been resolved; the full update timeline is below.

Started
Aug 28, 2018, 09:50 PM UTC
Resolved
Aug 28, 2018, 11:59 PM UTC
Duration
2h 9m
Detected by Pingoru
Aug 28, 2018, 09:50 PM UTC

Affected components

Internet & WAN AccessSkyPhone PremiumSIP Trunking

Update timeline

  1. investigating Aug 28, 2018, 09:59 PM UTC

    All inbound and outbound calling for SIP trunks and SkyPhone Premium is currently offline. Some DSL and UFB services in Whangarei, Auckland, Rotorua, Christchurch and Dunedin are offline.

  2. investigating Aug 28, 2018, 10:28 PM UTC

    SIP and SkyPhone Premium services have been restored.

  3. resolved Aug 28, 2018, 11:59 PM UTC

    All internet faults have been resolved. If you are still offline, please restart your router and let us know if that hasn't resolved your issue.