Vorco NZ incident

Unplanned Event - Limited services outside Auckland performing slow

Vorco NZ experienced a minor incident on September 5, 2019 affecting Internet & WAN Access, lasting 7h 2m. The incident has been resolved; the full update timeline is below.

Started: Sep 05, 2019, 04:00 PM UTC
Resolved: Sep 05, 2019, 11:03 PM UTC
Duration: 7h 2m
Detected by Pingoru: Sep 05, 2019, 04:00 PM UTC

Affected components

Internet & WAN Access

Update timeline

investigating Sep 05, 2019, 09:53 PM UTC

Some customers outside Auckland are experiencing slow or restricted access to various services and websites. The fault is under investigation.
monitoring Sep 05, 2019, 10:07 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Sep 05, 2019, 11:03 PM UTC

All customers who reported issues have confirmed services are back to normal. An upstream backhaul provider had a network maintenance change overnight during which a configuration setting for MTU was set incorrectly. The upstream provider has now corrected the setting.