Vorco NZ experienced a major incident on May 6, 2025 affecting SkyPhone Standard, lasting 1h 9m. The incident has been resolved; the full update timeline is below.
Affected components
SkyPhone Standard
Update timeline
- identified May 06, 2025, 11:04 PM UTC
Start Time: 1040 Service(s) Affected: SkyPhone Standard Customer Impact: Customers may have issues where not all phones can make/receive calls, or calls ring forever without actually ringing on a handset as expected. We apologise for any inconvenience this may cause.
- monitoring May 06, 2025, 11:26 PM UTC
The issue appears to have been caused by a third party networking fault which has been worked around. We believe this is now resolved. If you continue to have issues, please contact support to let us know.
- resolved May 06, 2025, 11:49 PM UTC
This incident has been resolved.