VoPay incident

EFT Processing Delays - Banking Partner

Resolved after 6 hours 15 minutes, affecting EFT Processing, on November 20, 2023.

resolved Nov 21, 2023, 05:01 AM UTC

I am pleased to inform you that the issue has been resolved, and all EFT transactions are now being processed as expected.

Started
Nov 20, 2023, 10:45 PM UTC
Resolved
Nov 21, 2023, 05:01 AM UTC
Duration
6h 15m
Detected by Pingoru
Nov 20, 2023, 10:45 PM UTC

Affected components

EFT Processing

Update timeline

  1. investigating Nov 20, 2023, 10:45 PM UTC

    Our banking partner is currently facing technical difficulties with processing EFT transactions, which may result in delays for some transactions.

  2. monitoring Nov 21, 2023, 12:38 AM UTC

    Our banking partner has identified and resolved the issue. Nevertheless, please be advised that transactions previously submitted might still encounter some processing delays.

  3. resolved Nov 21, 2023, 05:01 AM UTC

    I am pleased to inform you that the issue has been resolved, and all EFT transactions are now being processed as expected.

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