Vonage API incident

CA SMS - Delivery receipt latency affecting a subset of Short Codes to multiple networks

Vonage API experienced a minor incident on March 18, 2026 affecting SMS North America, lasting 15h 39m. The incident has been resolved; the full update timeline is below.

Started: Mar 18, 2026, 10:23 PM UTC
Resolved: Mar 19, 2026, 02:03 PM UTC
Duration: 15h 39m
Detected by Pingoru: Mar 18, 2026, 10:23 PM UTC

Affected components

SMS North America

Update timeline

investigating Mar 18, 2026, 10:23 PM UTC

We have observed an issue impacting SMS messages from a subset of short codes to multiple networks in CA. You may experience missing or delayed delivery receipts for a subset of short codes sending to multiple networks in CA. We will issue an update as soon as more information becomes available. If you have any questions, please contact api.support.vonage.com.
monitoring Mar 18, 2026, 11:44 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Mar 19, 2026, 02:03 PM UTC

This incident has been resolved.