Verify V2 Email Channel Degradation

Update timeline

1. investigating May 07, 2026, 06:45 AM UTC

   We are aware of issues that may be impacting some Vonage customers' Verify V2 email channel due to a third-party outage that is affecting multiple service providers. We'll provide further updates within 2h. Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com

2. investigating May 07, 2026, 06:47 AM UTC

   We are continuing to investigate this issue.

3. investigating May 07, 2026, 06:48 AM UTC

   We are continuing to investigate this issue.

4. investigating May 07, 2026, 06:54 AM UTC

   We are continuing to investigate this issue.

5. monitoring May 07, 2026, 08:01 AM UTC

   Thank you for your patience following our third party's reported outage earlier today which may have impacted your Verify V2 email services. Our third party has identified the issue and applied initial mitigations, and continues to report early signs of recovery across affected services. We remain engaged with them as recovery continues. We’ll provide further updates every 2h and once full service is restored. If you have any questions, please contact api.support.vonage.com

6. resolved May 07, 2026, 08:42 AM UTC

   Vonage services have been fully restored following today's service outage reported by our third party, which began at 2026-05-07 06:20 UTC today. Full resolution of the incident has been confirmed by third party effective 2026-05-07 07:00 UTC. Thank you for your patience and understanding as we worked with third party to restore services as quickly as possible. If you have any questions, please contact api.support.vonage.com