Vonage API experienced a minor incident on May 5, 2026 affecting Voice API and Voice WebRTC, lasting 7h 48m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 05, 2026, 08:48 AM UTC
We are aware of issues that may be impacting your Voice API calls in the EU West Region. Our engineers are working to quickly resolve the issue. We’ll provide further updates within an hour. Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com
- investigating May 05, 2026, 10:07 AM UTC
Our engineering team is working to resolve the issue that may be impacting your Voice API calls in the EU West Region We'll continue to provide further updates here within two hours. Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com
- investigating May 05, 2026, 01:01 PM UTC
Our engineering team has identified the issue that may be impacting your Voice API calls and is seeing early signs of recovery. We'll continue to provide further updates here within 2 hours and once full service is restored. Thank you for your patience and understanding. If you have any questions, please contact [email protected]
- monitoring May 05, 2026, 01:02 PM UTC
Our engineering team has identified the issue that may be impacting your Voice API calls and is seeing early signs of recovery. We'll continue to provide further updates here within 2 hours and once full service is restored. Thank you for your patience and understanding. If you have any questions, please contact [email protected]
- resolved May 05, 2026, 04:36 PM UTC
This incident has been resolved.