Vonage API incident

Mexico SMS - Delivery degradation towards Altan MX Network

Minor Resolved View vendor source →

Vonage API experienced a minor incident on October 14, 2026 affecting SMS Latin America, lasting 19h 28m. The incident has been resolved; the full update timeline is below.

Started
Oct 14, 2026, 01:24 PM UTC
Resolved
Oct 15, 2026, 08:52 AM UTC
Duration
19h 28m
Detected by Pingoru
Oct 14, 2026, 01:24 PM UTC

Affected components

SMS Latin America

Update timeline

  1. investigating Oct 14, 2026, 01:24 PM UTC

    Please be advised that we are observing SMS delivery degradation towards network Altan MX in Mexico. We are working towards resolution of the issue and will issue an update as soon as more information becomes available. If you have any questions, please contact api.support.vonage.com

  2. monitoring Oct 15, 2026, 08:15 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 15, 2026, 08:52 AM UTC

    This incident has been resolved.