Volusion experienced a minor incident on February 3, 2025 affecting Email Services, lasting 6d 15h. The incident has been resolved; the full update timeline is below.
Affected components
Email Services
Update timeline
- investigating Feb 03, 2025, 11:11 PM UTC
We have received a number of reports of store based emails including order confirmation emails not being successfully delivered. Our team is currently investigating these reports and will update here as more information becomes available.
- monitoring Feb 05, 2025, 03:14 PM UTC
A fix has been implemented and we are monitoring the results.
- identified Feb 06, 2025, 02:33 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Feb 07, 2025, 09:51 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 10, 2025, 02:13 PM UTC
This incident has been resolved.