Volusion incident

Stripe with Volusion Payments payment display issues on checkout

Volusion experienced a minor incident on February 4, 2025 affecting Payment Gateway Services, lasting 3h 55m. The incident has been resolved; the full update timeline is below.

Started: Feb 04, 2025, 03:56 PM UTC
Resolved: Feb 04, 2025, 07:52 PM UTC
Duration: 3h 55m
Detected by Pingoru: Feb 04, 2025, 03:56 PM UTC

Affected components

Payment Gateway Services

Update timeline

investigating Feb 04, 2025, 03:56 PM UTC

We have received reports of Stripe with Volusion Payments checkout fields failing to display on the premium checkout page. The issue appears to only impact using Stripe on checkout, other payment methods work as expected. Our team is currently investigating this issue and will provide updates as more information becomes available.
monitoring Feb 04, 2025, 06:33 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Feb 04, 2025, 07:52 PM UTC

This incident has been resolved.