Volusion incident

Some Site Designer Stores Receiving 404/500 Errors On Their Storefronts

Notice Resolved View vendor source →

Volusion experienced a notice incident on February 24, 2025 affecting Merchant Storefronts, lasting 3h 34m. The incident has been resolved; the full update timeline is below.

Started
Feb 24, 2025, 08:00 PM UTC
Resolved
Feb 24, 2025, 11:35 PM UTC
Duration
3h 34m
Detected by Pingoru
Feb 24, 2025, 08:00 PM UTC

Affected components

Merchant Storefronts

Update timeline

  1. investigating Feb 24, 2025, 08:00 PM UTC

    We are receiving reports that some Site Designer stores are receiving 404 and 500 errors on their storefronts. We are actively investigating this and will post updates here as they become available.

  2. monitoring Feb 24, 2025, 09:03 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Feb 24, 2025, 11:35 PM UTC

    This incident has been resolved.