Volusion experienced a minor incident on March 26, 2025 affecting Merchant Dashboard, lasting 6d. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 26, 2025, 02:19 PM UTC
Slowness has been reported when navigating to the Process Orders or Phone Orders pages in the admin area. We are currently investigating and will update you here as we learn more.
- investigating Mar 26, 2025, 04:24 PM UTC
We are continuing to investigate this issue.
- identified Mar 26, 2025, 08:04 PM UTC
We have confirmed that this is a partial outage. We have also identified the issue with our load balancing partner and are working together with that partner to restore service.
- monitoring Mar 27, 2025, 08:28 PM UTC
A potential resolution has been put in place, and initial results are encouraging. We will continue to monitor the situation closely. If store administrators still experience any difficulties loading the “Process Orders” or “Phone Orders” pages, we encourage them to contact our support team for further assistance.
- resolved Apr 01, 2025, 03:07 PM UTC
This incident has been resolved.