Volusion experienced a major incident on April 30, 2025 affecting Email Services, lasting 1d. The incident has been resolved; the full update timeline is below.
Affected components
Email Services
Update timeline
- identified Apr 30, 2025, 08:51 PM UTC
We are receiving reports that merchants have stopped receiving order notifications. We've identified a potential issue and implemented a change to restore functionality to the email service. We will post updates here as they become available.
- monitoring Apr 30, 2025, 09:58 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring May 01, 2025, 08:02 PM UTC
Some but not all merchants have seen a resolution to email notification send issues. We'll continue to work on this and post updates here as we have them.
- resolved May 01, 2025, 09:21 PM UTC
This incident has been resolved.